Contact Us

Fill out the form below and our team will get back to you as soon as possible.

Your Name *

Email Address *

Phone (Optional)

Category General Inquiry Order Status Shipping Damaged/Defective Item Product Quality Product Information Damaged/Missing Items Wrong Item Received Website Issue Other

Order Number (if applicable)

Subject *

Message *

Send Message

Contact Info

08 6249 6798

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We aim to respond to all inquiries within 24 business hours.

Damaged or Defective Item Claim

If your order arrived damaged, defective, or incorrect, please complete the form below. We will review your claim and respond within 1-2 business days. Please include photos of the damage.

Your Name *

Email Address *

Order Number *

Issue Type * Select issue type... Damaged in Transit Defective Product Wrong Item Received Missing Items from Order

Affected Items *

Description of Issue *

Photos of Issue *

Attach up to 5 photos (JPG, PNG, HEIC, WebP). Max 10MB per file. Photos are required to process your claim.

Submit Claim

Claims Policy

• No returns or refunds on perishable food products
• Damaged or defective items will be replaced
• Claims must include photos of the damage
• Report issues within 3 business days of delivery

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Unclaimed Parcels

If a parcel is returned to us because it was not collected from the post office, the customer is responsible for all return postage and re-shipping costs at the applicable rate at the time. We strongly recommend collecting your parcel promptly as our products are perishable.

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Need Help?

Call us on 08 6249 6798
Mon-Fri 10am - 5pm AWST

Wholesale Enquiry

Interested in stocking our products? Fill out the form below and our sales team will be in touch within 1-2 business days.

Contact Details

Contact Name *

Email Address *

Phone Number *

Business Name *

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Business Information

Business Type * Select business type... Retailer / Shop Cafe / Restaurant Bar / Pub Online Store Market Stall Distributor Gym / Health Store Corporate / Gift Hampers Other

ABN (Australian Business Number)

Website or Social Media

Business Location (City/State)

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Order Interest

Estimated Monthly Volume Select estimated volume... Under 50 units 50 - 200 units 200 - 500 units 500 - 1,000 units 1,000+ units

Products Interested In

Additional Information

Submit Enquiry

Why Wholesale?

• Australian Made & Owned
  Premium products manufactured in Perth, WA
• Competitive Margins
  Wholesale pricing with strong retail margins
• Fast Dispatch
  Orders shipped direct from our Perth factory
• Multiple Brands
  Outback Jerky, Poppa Porky's, Dr Paul's Hot Sauce
• Dedicated Support
  Personal account manager for wholesale customers
• Marketing Support
  POS materials and product images available

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Prefer to Call?

Phone: 08 6249 6798
Mon-Fri 10am - 5pm AWST
Email: sales@outbackjerky.com.au